【Training Program Development】
Design, develop, and maintain training programs for campus systems, including student information systems, learning management platforms, digital resource portals, and administrative tools.
Create instructional materials such as user guides, video tutorials, FAQs, and interactive e-learning content.
Customize training modules based on the needs of different user groups, including faculty, administrative staff, and students.
Stay up to date with system updates and new features to continuously enhance training materials.
【Conducting Training and User Support】
Conduct training sessions in various formats, including in-person workshops, webinars, and self-paced online courses.
Facilitate onboarding sessions for new faculty, staff, and students, ensuring they can efficiently navigate campus systems.
Provide hands-on demonstrations and practical exercises to reinforce learning.
Address user inquiries and troubleshoot basic system-related issues to enhance training effectiveness.
【Assessment and Feedback】
Develop evaluation methods to assess user understanding and training effectiveness.
Collect and analyze feedback from participants to refine training materials and delivery methods.
Implement continuous improvement strategies to enhance learning outcomes.
【System Documentation and Knowledge Base Management】
Maintain an up-to-date knowledge base, including system manuals, troubleshooting guides, and training resources.
Standardize documentation across different university platforms to ensure consistency and accessibility.
Assist in creating and managing a self-service portal for common IT queries and training resources.

Skill Requirements: Proficiency in learning management systems (LMS), e-learning platforms and training development tools such as Adobe Captivate. Familiarity with campus systems, including student information systems, online collaboration tools, and digital resource platforms. Basic knowledge of system administration and troubleshooting to provide effective training.
Experience Requirements: Experience in IT training, instructional design, or user support.
Educational Requirements: Bachelor’s Degree or above in Information Technology, Instructional Design, or a related field.